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Hello Denghualiang,
Thank you for contacting Xbox online support. I am Chris and I will be helping you today with this issue.
I understand that you want to turn off the auto renewal or cancel the subscription on your account.
And we apologize if you're not able to do it yourself, but don't worry we will provide you the steps on what to do to resolve this issue.
To turn off auto renewal/ cancel subscription, we need to pull up your account and do account verification before we can process the request.
This is for account security and confidentiality that's why we're not allowed to divulge any information on customer’s account via email.
Please call Xbox customer support at your most convenient time.
United States, Canada, Puerto Rico, American Samoa, Guam,
or US Virgin Islands: 1-800-469-9269
International direct dial to the United States: +1-425-635-7180
Australia: 1800 555 741 (Customer and Retail Support)
Austria: 0800 281 360
Belgium: 0800 7 9790
Brazil: 0800 891 9835
Czech Republic: 800 142 365; 2390 00 459
Chile: 1230-020-6001
Colombia: 01-800-912-1830
Denmark: 80 88 40 97
Finland: 0800 1 19424
France: 0800 91 52 74
Germany: 0800 181 2968
Greece: 00800 44 12 8732
Hong Kong: 800-96-4215
Hungary: 06 80 018590
India: • Toll Free: 000-800-440-1179
Toll Free: 1800-11 11 00
Toll Number: +91 80 40103000
Toll Free: 1800-102 1100
Ireland: 1 800 509 186
Italy: 800 787614
Japan: 0120-220-340
International direct dial to Japan: +81-3-3570-8261
Korea: 00368-440-0090
Magyarország (Hungary): 06 80 018590
Mexico: 001-866-745-8312
New Zealand: 0508 555 592 (Customer and Retail Support)
The Netherlands: 0800 023 3894
Norway: 800 141 74
Poland: 00800 441 17 96
Portugal: 800 844 059
Russia: 81080020581044
Saudi Arabia: 800 8 443 784
Singapore: 800-448-1330
Slovakia: 0800 004 557
South Africa: 800991550
Spain: 900 94 8952
Sweden: 020 79 1133
Switzerland 0800 83 6667
Taiwan: 00801-44-4231
United Arab Emirates: 800 0 441 1942
United Kingdom: 0800 587 1102
If you need to reply to this e-mail please reply 'with history' (include any previous e-mail) or reference to Service Request number 1163185211 so we can expedite our service to you.
Thank you for visiting Xbox.com. If you should have future questions on Xbox products or services,Please be sure to revisit our Web site as we are continually adding information to enhance our service.
Or you can contact Xbox Customer Support (1-800-469-9269).
Best Regards,
Chris
XBOX Support Services
http://support.xbox.com/
说了一堆废话,还是让我打电话给客服。不过还好有比较准确的香港客服电话了: Hong Kong: 800-96-4215 |
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