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Hello and good day,
We regret to inform you that your recent order 56840xx6 cannot be shipped due to the merchandise value. We received notice from DHL advising that orders exceeding a product value greater than $140.00 USD (1000.00 CNY ¥), cannot be exported to China.
Here’s the letter from DHL:
February 21, 2014
Dear Valued DHL Global Mail Customer,
In July 2013, Universal Postal Union (UPU) members were advised by China Post of new Customs procedures that were implemented to ensure smooth customs clearance as well as on-time processing and delivery (UPU International Bureau Circular #128, 15 July 2013).
We have recently been advised by Deutsche Post that the local Customs authority in China will
begin to strongly enforce such requirements, with immediate effect. The requirements are
summarized below:
1) Items for personal use may be mailed into China (postal clearance), only up to a maximum declared value of 1,000 CNY, (140 USD).
2) Items imported for personal use which exceed this limit in value, or items intended for
commercial use, will be required to undergo commercial clearance*.
These new requirements affect the following DHL Global Mail products: Globalmail Parcel, as
well as any parcels shipped as Globalmail Packet and Globalmail Packet Plus that weigh or dim out to over 4.4 lbs (2 kilos).
Recognizing the importance of China as a destination for the B2C marketplace, we are actively investigating solutions to support your shipping needs into China for parcels over the new value threshold**.
We are, however, unable to provide at this time when an alternative will be operational.
You may continue shipping items for personal use to China under the new threshold (140 USD) as normal. However, any parcels over the new threshold tendered to DHL Global Mail will be returned.
We apologize for the disappointment that this news may bring to you. Please advise by December 28, 2016 how you would like to go forward with this order. If we do not receive a response by this date, the order will be canceled.
Again, our apologies for the disappointment.
We look forward to your response. |
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