[分享]微软对于E74的一些解释和动作

madmole

More troubles plague the Xbox360, and Microsoft!  They make due though, as they usually do.

M$ Says: While the majority of Xbox 360 owners continue to have a great experience with their console, we are aware that a very small percentage of our customers have reported receiving an error that displays “E74″ on their screen. After investigating the issue, we have determined that the E74 error message can indicate the general hardware failure that is associated with three flashing red lights error on the console. As a result, we have decided to cover repairs related to the E74 error message under our three-year warranty program for certain general hardware failures that was announced in July 2007. We have already made improvements to the console that will reduce the likelihood of an occurrence of this issue.

Microsoft will refund to customers the amount paid for an out of warranty repair due to a general hardware failure associated with the e74 error message. Those customers should automatically receive the refund within 4-12 weeks, and no additional action by customers should be necessary. However, if a customer has not received a refund by July 1, 2009, the customer should visit www.xbox.com/support before November 1, 2009 for information on how to place a claim. All refund claims must be received on or before November 1, 2009.

What this means: The E74 error is now covered along side the 3LOD warranty; and is retroactive. That means, anyone who paid for their E74 repair while in their 3-Year 3LOD period, will be refunded.

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更多麻烦困扰着Xbox360 ，和微软！他们做出了反应，尽管他们常年有反应....

MS说：虽然大多数的Xbox 360用户有很多的经验关于他们的主机，同时我们注意到，一个很小的百分比我们的客户已报告收到的错误(很小？？)，显示“ E74 ”他们的屏幕上。在调查这个问题，我们已经确定， E74错误信息可以显示一般硬件故障，这是与三个红灯闪烁的错误控制台上。因此，我们决定大范围修理关于E74错误的并在3年质保期以内的一般性硬件故障，这个声明是于07年7月发布的。我们已经改良了控制台并减少了类似故障发生的几率。

微软将退还客户支付的款项为一个彻头彻尾的保修由于一般硬件故障与e74错误信息。这些客户应该会自动收到退款4-12周内，仅限于"必要"的维修项目。但是，如果客户没有收到退款在2009年7月1日之前，客户应访问www.xbox.com /客服支持在2009年11月1号以获取有关如何发生的索赔。所有退款索赔必须在2009年11月1日之前处理(过期不候)。

这意味着：在E74错误，现在涵盖的3LOD (三红)延保;并具有追溯效力。这意味着，谁付了E74修复，而在其3年期3LOD期间，将全数退还。


(通过g.cn翻译的，少量重要语句我改通顺了一点儿)

注意红色的这句话，这意味着其实他们07年7月已经发现了这个错误。我个人臆断---- 这个错误在当时已经被找出根结，为了控制维护成本他们也会立刻改良主机。  所以....在一年多以后，08年7月以后无论如何，这个三红问题也应该从源头得到控制(无论原因是散热还是其他什么问题)。.

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一起死。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。

mat123

微软赶紧改改360主要结构吧  不然这个就是史上质量最差的游戏机

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下面是引用mat123于2009-04-17 12:41发表的:
微软赶紧改改360主要结构吧  不然这个就是史上质量最差的游戏机

死了这条心吧，不会改了的，保修三年放在那，微软这一代XO就是这样了。。。。。