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我说自己买了2手的从某人,不知道情况, 但自己都玩正版的,问他怎么办, 不过这人还没给我正式答复, 今天我又回复了,明天会有答案, 机器在澳洲, 客服很NICE,以前问过新机器的电源有点焦味就几小时,他们就叫我拿去免费换, 机器双65
回复的信:
Hello Jerry,
Thank you for contacting Microsoft online support for XBOX. I am Billy and I appreciate the opportunity to be of help.
I understand that you have purchased a refurbished Xbox 360 console and you believe that the console have modified to play fake copied games.
I appreciate you taking the time to write us with your concerns and I am glad to have you as a valued customer.
Jerry, if you received the following message when you try to connect to Xbox Live:
"The machine has been banned for violations of the Terms of Use. Microsoft does not provide details surrounding machine banning in order to protect the Xbox Live Service and its Xbox Live Members. There is no recourse for violations of the Terms of Use."
I regret to inform you that you will not be able to use the Xbox 360 console to connect to Xbox LIVE. The machine has been banned for violations of the Terms of Use Microsoft does not provide details surrounding machine banning in order to protect the Xbox LIVE Service and its Xbox LIVE Members. There is no recourse for violations of the Terms of Use.
However, if you received different issues, kindly provide us with more specific details.
Type of account subscription (Silver or Gold)
The type of connection you are using (direct modem, router, wireless, gateway, Windows ICS)
The phase where the Xbox Live Connection test fails (Network Adapter, Wireless Network, IP Address, DNS, MTU, ICMP, Xbox LIVE, NAT)
The exact error message that you are encountering
Please include other details that can help identify the issue.
I look forward to hearing from you again and helping you resolve your problem.
Please be reminded that players who find their Gamertags banned from Xbox Live have wound up in that situation due to violations of the Xbox Live Terms of Use. The Xbox Live team monitors players for not just cheating, but also for things like threats, racism, profanity, and just being an all around poor sport and ruining the game for others.
When a Gamertag comes up as violating our policies for online behavior, the person who owns that Gamertag is punished by being banned from the service. Keep in mind, this isn't just a ban on a particular game. This is a ban on the Xbox Live service as a whole, so you won't be able to go online at all during your ban. Initially, you may be banned for a day, a week, or depending on severity, permanently!
For more details on how you may use the Xbox Live service, kindly follow this link: http://www.xbox.com/en-US/legal/codeofconduct.htm.
Thank you for your time and understanding. It has been a pleasure to assist you.
If you may need to contact our phone support, you may get in touch with them at the number listed below.
For customers located in Australia, the Xbox Customer Support can be reached at the number indicated below at your earliest convenience, and we will be happy to be of service to you.
Australia Xbox Customer Care toll free number: 1-800-555-741
Hours of operation (AEST):
Monday to Friday 7.00am - 9.00pm
Saturday and Sunday 9.00am - 5.00pm
Should you need to reply to this e-mail, please reply 'with history' (include any previous e-mail) or reference to Service Request Number 1111990925 so we can expedite our service to you.
Thank you for visiting Xbox.com. If you should have future questions on Xbox products or services, please be sure to revisit our Web site as we are continually adding information to enhance our service.
We appreciate your continued support as we strive to provide you with the highest quality service available.
Best Regards,
Billy
Microsoft XBOX Support Services
http://support.xbox.com/. |
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发表于 2009-9-15 22:27 · 北京
