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发表于 2011-4-27 13:05 · 美国
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本帖最后由 索拉 于 2011-4-27 13:16 编辑
以下官方QA
等楼主翻译，我拣重点的说
PSN/Qriocity Network Outage FAQs
1. When did the PSN/Qriocity become unavailable?
PSN/Qriocity services have not been available since April 20 (US time) in all regions.
2. Why did the PSN/Qriocity become unavailable?
An external intrusion on our system has affected our PlayStation Network and Qriocity services.
3. Why was Sony not prepared for a compromise of its network?
We are currently conducting a thorough investigation of the situation. Since this is an overall security related issue, we cannot comment further at this time.
4. 是“Anonymous” 还是其它团体所为？
当前彻底调查中，因为是综合的安全相关问题，我们现在不能置评。
5. Why is it taking so long to restore network services?
As soon as we learned of this issue, we temporarily turned off PlayStation Network and Qriocity services in order to conduct a thorough investigation and to verify the smooth and secure operation of our network services. Our efforts to resolve this matter involve re-building our system to further strengthen our network infrastructure. Though this task is time-consuming, we decided it was worth the time necessary to provide the system with additional security.
6. How serious is this compromise? How will Sony prevent this from happening again?
Because there is an on-going investigation we cannot comment further at this time, but we are working to restore and maintain and strengthen the services, including incorporating additional countermeasures to ward against future intrusions.
7. 什么时候可以恢复？
我们有一个明确的方法可以让PSN、QRIOCITY系统恢复，期望能在一周内恢复部分服务。
We will keep the service down to allow us to conduct a thorough investigation to ensure smooth operation of our network services when they return; we are working hard to resume the services as soon as we can be reasonably assured our security concerns have been addressed.
8. Did SOE experience an attack due to the same reason?
SOE’s services are currently available, but they did experience a service interruption due to an external attack. An investigation is ongoing.
9. Have you had such a long PSN/Qriocity service termination like this one in the past?
No.
10. Does PSN/Qriocity get attacked very often?
We cannot make any comments regarding this matter at this time.
11. PSN/Qriocity当机，我想要回我们的会员费？
我们还在评估事件影响，我们认识到这对于我们忠实的顾客有影响，在恢复后我们会作进一步说明。
12. There seems to be some games that cannot be played even offline?
Some games may require access to PSN for trophy sync, security checks or other network functionality and therefore cannot be played offline.
13. Why are Sony Online Entertainment services available while PSN and Qriocity are still down and you (SCE/Sony) are not able to even tell us when it will come back again?
As our investigation in this matter is ongoing, we cannot comment further on this matter.
14. 究竟哪些信息可能被泄露？
我们还在调查事件，目前PSN有以下信息可能被泄露
帐户名
地址
国家
电邮
生日
帐户密码
购买记录
帐单地址
如果你捆了信用卡
卡号
期限
安全码
15. How will I know if my personal information has been compromised?
We have provided notices to consumers at the email addresses associated with their PlayStation Network/Qriocity accounts. You may also visit www.us.playstation.com/support and www.qriocity.com for notices regarding this issue. In addition, we have taken steps to disseminate information regarding this issue to media outlets so that consumers are informed. To protect against possible identity theft or other financial loss, we encourage you to remain vigilant to review your credit card account statements and to monitor your credit reports.
16. What steps have you taken to investigate this compromise?
We have engaged an outside, recognized security firm to investigate this incident and to assist us in our ongoing efforts to protect your personally identifiable information.
17. I got an email from you asking for my PSN/Qriocity sign-in ID and password. Is it really you asking for this information?
Sony will not contact you in any way, including by email, asking for your credit card number, social security number or other personally identifiable information. If you are asked for this information, you can be confident Sony is not the entity asking.
18. What should I do to avoid having my personal information compromised?
For your security, we encourage you to be especially aware of email, telephone, postal mail or other scams that ask for personal or sensitive information. Sony will not contact you in any way, including by email, asking for your credit card number, social security number or other personally identifiable information. If you are asked for this information, you can be confident Sony is not the entity asking. Additionally, if you use the same user name or password for your PlayStation Network or Qriocity service account for other
19. Why did Sony wait until now to tell PSN users that their personal information may have been compromised?
The nature of the intrusion required that we undertake an extensive and thorough investigation of the matter, which took considerable effort and time. We needed to make sure that we knew and understood the facts before providing the appropriate notice to PlayStation Network users. |
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楼主: aimerinter
川公网安备 51019002005286号
发表于 2011-4-27 12:37 · 北京
