gamestop refuesed to let me exchange my dead pixel PSP. #_#

cedric555

gamestop refuesed to let me exchange my dead pixel PSP today. #_#
I feel strongly disappointed.  They told me that Sony told them not to exchange PSP to the customer for dead pixel and have the customer contact them.  

When I arrive the gamestop this morning, the gamestop worker asked me how many deadl pixel do I have on my PSP.  Then, I told him I got six and one is clearly to see on the middle of screen. He told me that I must at least having 6 dead pixel (10%) inorder to exchange. I was so mad.  I was thinking what is the different between 6 and 10 pixels. It is still annoying anyway.  Finally, the gamestop gave me the Sony phone number and ask me to tell them the situation.  They says they don't know when will the the PSP has stock.  

Sigh.  I don't think Sony will let me to exchange.  The gamestop warranty doesn't cover the dead pixel problem. Feeling so bad!

In conclusion:  Does anyone knows??  
1)  Can I get full refund from Gamestop even the PSP is used(box opened)?
2)  Is it the US law that gamestop must let customer to get refund within 7 days(not sure how many day)?
2)  Sony  they help me to do the replacement?
3)  What happend if they both don't respon to me for exchange?

Please give me some suggestions!  Thanks a million!!
[s:83]   .

xscd

well. there must be a refund policy~~ you can refund your psp within 14 days~~ no matter what~~

smiledk780

1. Depends on the gamestop retail store you're at. Some managers are nice enough to change it for you. Some don't. You have to make a scene to force them.

2. Each shop have their own policies.

3. Yes you can call their hot line for assisstant. You have to mail your PSP to SCEA and get repaired. After that they will evaluate your system and decide whether or not replace with a new one or return you a refurbished one.

4. Make a scene or continue hassel them :)

该用户已被禁言

又是E。若干不认识。。。翻译有点眼晕。有国际中文版没

呃勒婆斯

又是楼主不是跟你说了吗不能换可以退把钱拿回来不就得了你要是再拖拖拉拉连钱都拿不回来

squllroina

就是就是！趁早退掉就什麽問題都沒有了~
不過感覺EBGAMES的服務態度還不錯，他們説明了SONY是不允許換得~但是他們還是允許給有多餘3個坏點以上的玩家更換PSP

哈哈哈~我朋友就換成功了~（也有可能是當時EBGAMES還有存貨）

cedric555

下面是引用呃勒婆斯于2005-03-29 06:13发表的:
又是楼主不是跟你说了吗不能换可以退把钱拿回来不就得了你要是再拖拖拉拉连钱都拿不回来

Gamestop manager didn't allow me to get refund (退把钱拿回来). How can I do that.  I already told them. They said they can't.  They will only allow to return for a defected product.  They said "Dead pixel" is not consider a defected product.  They just ask me to call Sony.  What can I do?
I already call Sony.  One of the Sony customer service asked me to wait for one week and see if that pixel still bother me or not.  (that's  stupid.  If it won't bother me, i will ask them for exchange)

呃勒婆斯

下面是引用cedric555于2005-03-29 08:37发表的:


Gamestop manager didn't allow me to get refund (退把钱拿回来). How can I do that.  I already told them. They said they can't.  They will only allow to return for a defected product.  They said "Dead pixel" is not consider a defected product.  They just ask me to call Sony.  What can I do?
I already call Sony.  One of the Sony customer service asked me to wait for one week and see if that pixel still bother me or not.  (that's  stupid.  If it won't bother me, i will ask them for exchange)

.......

如果那个经理不帮你退钱你就跟它说你找律师告他，吓他一下，你是在加拿大还是美国如果在美国你跟他说在消费者保护法之下商品售出10天之内如果顾客没有严重损坏商品是有权要求退货的。（我们这边的EB也不给换我给他说我退他马上就答应了。）

该用户已被禁言

NND熊， 这里都是中国人，打中文可以吧。

kurtz

老外有些时候看你不是当地人，也会不搭理你的合理要求的。。。

基本来说他们商家的***还是不错的。。。搂主大可以采用7楼的办法吓唬吓唬他们，应该有用的。。。（北美在商品退换的做法上，还是很令人信服的）