看我给EA发的信的回复 我还没看懂什么意思

start4u

前段时间一直掉线 我郁闷了 就给EA发了一封信，我英语不咋地，憋了几行字发过去一周后收到如下回复，我看了下貌似都是客套话，转到另外一个部门，然后邮箱里面收到一个链接要我给他们的客服做评价。。

View Question
Reference #:
111004-012718
Subject:
What a stupid network?
About 10 to 20 minutes it would lose conection to the ea servers,I love Team Play,but when i select quick match in team play,if unable to find game room at below side has a Y Button mean find Available Match,Ok,I am Press Y, then i would find some game match ,but when i join it what i'm select,the Console is Crash.
Platform:
Microsoft Xbox™ 360
Product:
FIFA 12 >   No Expansion
Category:
Technical Support >   Online Connectivity
Date Created:
10/04/2011 02:59 AM
Last Updated:
10/15/2011 02:58 AM
What a stupid network? About 10 to 20 minutes it would lose conection to the ea ...
Response Nitin via Email 10/08/2011 03:51 AM
Hello,

Thank you for contacting Electronic Arts.

As i have gone through the issue, therefore there is a known issue is going on so it will get rectify soon.Therefore I have escalated your concern to our tire 3 department.However, I request you to wait for some time to make your issue solve.

If you have any further questions or concerns please reply to this email or visit our extensive knowledge base online at http://support.ea.com.

Regards,

Nitin
Electronic Arts – World Wide Customer Experience
Auto-Response 10/04/2011 02:59 AM
Thank you, Jack

We have received your message and an EA Advisor will respond to you within 24 hours.

Your incident number for this request is: 111004-012718

• Please add customerservice@ea.com to your email account’s address book to ensure our response is properly received.
• If you have not received a response within the timeframe mentioned above, please look for our reply within any “junk”, “spam” or “bulk” email folders.
• You will always find the most current information within the You may update your incident at http://support.ea.com/app/accoun ... username/2410355376
section.

We’re looking forward to assisting you!
~EA Customer Support
Customer Jack Lee via via CSS Web 10/04/2011 02:59 AM
What a stupid network?
About 10 to 20 minutes it would lose conection to the ea servers,I love Team Play,but when i select quick match in team play,if unable to find game room at below side has a Y Button mean find Available Match,Ok,I am Press Y, then i would find some game match ,but when i join it what i'm select,the Console is Crash.


Dear Jack,

Thanks for contacting EA. We want you to get the most out of your EA games - anytime, anywhere. You can view the details of your Case with EA (Case #111004-012718) at any time as well as our agent's response by clicking the following link. (You may need to log in to view your question.)

View My Questions

Our mission is to deliver the world's best customer experience for the world's best games. Your opinion will help us accomplish this. We would greatly appreciate you taking a few minutes to answer a short survey about your experience with EA.

Click here to take this survey.

Many thanks!

Sincerely,
EA Customer Experience Team







PRIVACY POLICY: Our Certified Online Privacy Policy gives you confidence whenever you play EA games. To view our complete Privacy Policy, go to www.ea.com/global/legal/privacy.jsp or write to: Privacy Policy Administrator, Electronic Arts Inc., 209 Redwood Shores Parkway, Redwood City, CA 94065.

bluesduff

就是說他們發現了有問題但需要些時間去修補