To receive instructions for obtaining repair or replacement warranty services you must call: Within Australia: 1 800 555 741, TTY: 1 800 555 743
You must also:
1. Submit proof of purchase in the form of a dated receipt or invoice (or a copy) evidencing that your request for service is made within the Warranty Period.
2. Follow Microsoft’s instructions if it determines that all or part of your Xbox Product requires return for repair or replacement. Microsoft will instruct you where to take the Xbox Product in your area.
3. Delete or remove any files or data you consider private or confidential prior to sending the Xbox Product to Microsoft.
4. Return the Xbox Product in suitable packaging that provides an adequate degree of protection against damage during transit, to the location specified by Microsoft. Except as otherwise required by legislation in your jurisdiction, costs associated with transport (including packaging) for warranty service shall be at your expense.
Failure to follow the above instructions may result in delays, cause you to incur additional charges, or may void your warranty.