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发表于 2007-10-30 09:48 · 浙江
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看看PES FAN上英国玩家给Konami打电话是怎么说的吧...
引用:
Just got off to the phone with a nice Konami guy. I rang up to complain about the state of PES 2008, and the money i had spent on a 'barely playable' game.
Now when I say complain, I didn't lay into him or attack him personally (I hate complainers who do that). I basically told him that i just have to let someone at Konami know that I'm unhappy at being charged 50 quid for a game that is almost unplayable....and that konami knew was almost unplayable (i told him about the 'seabass' quote of how 'shocking' the PS3 slowdown was)....but released anyway.
The chap was very nice actually, he apologized, acknowledged that PS3 owners have a right to be upset, and that if he had bought the game he'd be just as annoyed. But he told me that
* Konami are definitely working on a patch- however he could not say when that would be released, as they'll only release it when its fully ready and when it deals with all the problems (ie. online and offline).
* They (Konami switchboard people) have been inundated with angry PS3 owners or PS3 owners asking 'how can i stop lag' for the last three days.
* Sony apparently have 'quality control' playtests before releasing a game (so God knows how they okayed it).
What reassured me was that the guy actually said 'sorry' to me. So many customer service reps are drilled not to say 'sorry' or admit any wrongdoing on the companies part....and they stick to a 'fob the customer off script'. A simple apology goes a long way.
I was also reassured by the guys' 'This is the 1000th time I've had this conversation' feel that PS3 owner pester power has made this patch a high priority. I REALLY got the impression that Konami know they've got to make this patch or else suffer huge damage to their company credibility.
Believe me Konami KNOW people are pissed off, and to their credit at least Kopnami UK are holding their hands up!!!!
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