求助！美服账号被盗？

ledtype2

RT  晚上PS4用的好好的  账号也在使用中

9点钟 邮箱收到一封邮件，全文如下

Sign-In ID Change

This e-mail confirms that the sign-in ID (E-mail Address) for your Sony Entertainment Network account has been changed.

If you did not intend to change your sign-in ID, please contact Customer Service using the link provided below.

http://sonyentertainmentnetwork.com/support

Thank you,
The Sony Entertainment Network Team

PS4再开机就无法登陆美服账号

应该如何找回账号呀？

ARanger

看起来像是被盗了，被人改了账号关联的email，这居然都可以？除非泄露过密码，但改邮件地址不应该给你原邮件地址确认修改信之类的才对吗，这种国际平台的安全系统

另外也再确认一下是否是因为最近PSN网络服务有问题登陆不上

ledtype2

想办法通过网页找在线客服 了解情况

结果人家说 I was checking in your account and the system shows that your account has been ban

但我并没有收到过通知被BAN或者其他来自PS的邮件。

ARanger

那真是坑爹了，有办法通过人工办法申诉恢复什么的吗？这种事情真是我们这些玩别人家服务器吃亏的了

ARanger

发现更新系统后，psn会提示玩家更新或确认email地址，这时候可以选择使用新的email地址，如果泄露了原先的密码，或者psn密码和email一样，就容易被别人换掉，可能是这个原因被盗

也可能是这次psn的黑客攻击很严重，泄露了东西

valkyriezy

ledtype2 发表于 2016-10-27 01:05
想办法通过网页找在线客服 了解情况

结果人家说 I was checking in your account and the system shows th ...

BAN你帐号是不会发邮件的。登录的时候会有错误代码

ledtype2

客服说法是24小时内会有邮件  

发现问题后登陆 显示密码错误

切换到港服账号还能看到问题账号在出事前两个小时里拿的奖杯都更新上去了。。。。

ledtype2

等了一天没邮件过来，看了下聊天记录

Irma (2016/10/27 上午12:45:12): I was checking in your account and the system shows that your account has been ban
Irma (2016/10/27 上午12:45:27): We will need to forward your case to a specialist who can make the necessary changes and updates to your account within 24 business hours. When we activate your account we will send an email prompting you to change your password.  This email expires within 24 hours of receipt so please be on the lookout.  Please ensure your new password is unique, one you have not used before with any other online service.

后面说的竟然是营业时间24小时

bloff

人家不是说了么。。如果你没改就点下面这连接联系客服