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Hello Wei,
We apologize for any inconvenience regarding your issue with the PlayStation(R)Network.
We are better able to assist you with your situation by speaking with you directly. Please call our Consumer Services Toll-Free Phone: 866-286-5123. Please refer to service request number 1-226847227.
Our hours of operation are: Monday through Friday, 7:30 a.m. - 5:30 p.m., Pacific Time
Regards,
Don K
Customer 06/27/2009 08:50 AM
I am a ps3 user and my PSN ID is guwei85460098. Last night I updated my ps3 system to Ver 2.80, unfortunately since then it is no longer possible for me to sign in the playstation network, with the error code 8002A227. Do you have any idea about this? Any suggestion or solution will be appreciated.
Auto-Response 06/27/2009 08:50 AM
Thank you for contacting Sony Computer Entertainment America (SCEA).
You have received this auto-acknowledgement to confirm that we received your message. We will respond to your message within 24 - 48 hours. We appreciate your patience. We have also Included helpful service links and information that may be of immediate assistance to you.
Getting your system repaired/exchanged using the Internet
-----------------------------------------------------------------------
If you are experiencing the following issues with your product, you will most likely need to have it replaced or serviced:
- Not getting any power
- None of your games or movies load or play
- System freezes or locks up at the main menu or XMB screen
- Cracked or damaged LCD screen on PSP portable
You can fill out our Online Service Request form by visiting https://service1.us.playstation.com and process your own service request quickly and easily using a computer. [This service is currently open for U.S. residents ONLY. Other restrictions apply. Please see the Online Service Request page for additional details.]
Additional Troubleshooting
--------------------------------
We have also included links to our Knowledge Center Articles on some of our most commonly searched troubleshooting issues:
PLAYSTATION(R)3 computer entertainment system
- How to Restore Default Settings:
http://playstation.custhelp.com/ ... adp.php?p_faqid=278
- HDMI Picture & Sound Troubleshooting:
http://playstation.custhelp.com/ ... adp.php?p_faqid=262
- Wireless Network Troubleshooting:
http://playstation.custhelp.com/ ... adp.php?p_faqid=280
- Wired (Ethernet) Troubleshooting:
http://playstation.custhelp.com/ ... adp.php?p_faqid=285
- Firewall & Port Numbers for Online Gaming:
http://playstation.custhelp.com/ ... adp.php?p_faqid=241
PSP(R) portable entertainment system
- Setting up Infrastructure Mode:
http://playstation.custhelp.com/ ... adp.php?p_faqid=460
- Transferring Files from PC to PSP:
http://playstation.custhelp.com/ ... adp.php?p_faqid=474
- Updating System Software:
http://playstation.custhelp.com/ ... adp.php?p_faqid=265
- Browsing the Internet:
http://playstation.custhelp.com/ ... _adp.php?p_faqid=80
PlayStation(R)Network
Recovering PlayStation Network Password:
http://playstation.custhelp.com/ ... adp.php?p_faqid=492 . |
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楼主
发表于 2009-6-30 22:33 · 加拿大
