关于捷径包购买没有享受到服务的兄弟们进来看！！！

yintianwei

刚才和ea客服聊过了，确切的时间没有答复，只是让我耐心等待，但是你要跟客服说明事情的严重性，最后告诉他退款问题，他会让你联系香港客服，美服买的出问题的自己想想英语怎么说吧，香港xboxlive客服中心电话0085230714868 早9点到晚6点有人接你电话，其他时间为语音留言，告诉他live id申请退款即可

You are now ready to chat with Monmi.

Monmi: Thanks for contacting EA Help! My name is Monmi how may I help you?

you: hello

you: my name is johnny yin\

Monmi: Hello Johnny.

you: my case number is 03641168

you: it is about shortcut package

Monmi: Okay.

you: is it repaired?

Monmi: Johnny, I can understand your concern.

Monmi: This is a known issue that has been going for a while.

Monmi: This has been under investigation and hope to be resolved at the earliest

you: yes ,but it's for long time

Monmi: I apologize for the inconvenience you experienced. I understand the value of your time and appreciate your patience and cooperation.

you: yes ,i see

Monmi: As our team is working on it, it should get resolved soon.

you: i only can wait for your repaired?

Monmi: It would be highly appreciated Johnny.

you: i play the game everyday,so the level is up fast,i can unlock all the weapons by myself

you: u know why i bought the shortpackage,i dont want to waste time for level up,i want to use my weapon that i like

Monmi: Okay.

you: i bought it on 6 Apr.but now,the custemor service gives me only answer is waitting

Monmi: Our team is trying to get to the root cause of the isue and so it may take some more than expected.

Monmi: I would really appreciate your understanding as we will never let you down.

Monmi: You will soon get the weapons unlocked.

you: one week? two weeks,or one month

Monmi: There is not certain ETA right now.

you: now,can i have my money back?

Monmi: May I have your order number please?

you: i just can provide my xbox live id and EA id

Monmi: Please let me know from where did you purchase it.

you: HongKong server, xbox live id is MacauJohnnyCHN

Monmi: Thank you.

Monmi: Have you purchased it through Xbox market place/

you: i called HongKong Xbox live custemer service ,and we were talking about refund

you: yes,hongkong xbox market

Monmi: As you have purchased it via xbox market place please contact the xbox support for the refund: support.xbox.com/

you: ok,thanks a lot

Monmi: Welcome.

Monmi: Is there anything else I can assist you with?

you: no thanks

Monmi: Okay.

Monmi: If you need help with anything else, please feel free to contact us anytime!

Monmi: Thank you for contacting EA. I appreciate your time. Have a great day.

you: u too ,thanks

Monmi: Thanks Johnny.

蓝冰咖啡

我也拨打了 微软香港客服，他们让我回邮件发截屏了，然后说明天会答复我，估计不出意外的话，退点没什么问题。

当然，如果能协调好，全部解锁了那最好。 就不用退点数那么麻烦了