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话说大家这两天看我帖子估计也看厌了吧，进游戏随机自动关机的受害者。我知道大家还会劝我升1.51的，这里先谢过各位了，可惜我已经对这台机器绝望了，升级即使好了，我也不会留这台。
万一有跟我一样联系索尼换机的朋友，千万记得你开了Service request之后是应该要收到邮件的！这次不得不又上来说一下换机的经历。事情是这样的我周一已经联系好索尼换机了，当时是一个叫Jay的阿三接待的我跟我说帮我开了个Case会隔夜件寄个箱子给我，我寄过去当天他们就再寄台机器给我，保证是好的机器但是不保证全新。我心里想估计阿三也就是推卸责任，发售5天的机器哪里来厂商翻新的机器，也无所谓了。昨天箱子还没到 今天又忍不住联系了客服，是个叫Charles的老美接的，我给他了了case号码叫他帮我查下记录，发现果真就中招了，阿三根本没联系帮我寄箱子出来！ 现在想想当时就觉得有点奇怪，阿三开始说会发个邮件给我告诉我后续具体步骤，后来马上又改口说会具体方法放在箱子里一起发过来。原来根本就是耍人啊 。另外也跟Charles确认了一下，索尼给换的都是新机。
给大家提个醒，凡是联系了索尼联系换机后都该收到这封邮件的。没收到的 就是被耍了。
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Hi XXXXXXX,
We know it can be frustrating when things are not working the way you anticipated and we apologize for any inconvenience you may have experienced. Please follow the service information below to get you back up and gaming as quickly as possible.
With regards,
The PlayStation® Consumer Services Team
- - - - - - cut or fold here - - - - - - - - - - - - - - - - - - - - - - - - - Please include a copy of this Service Email in the shipping box. - - - - - - - - - - - - - - - - - - -
PS4® SERVICE INFORMATION
Service Request Number:
Name:
Phone Number:
Address:
City, Province, Postal Code, Country:
Model:
Warranty Status*:
Disc stuck inside the system? Yes No (circle one)
- - - - - - cut or fold here - - - - - - - - - - - - - - - - - - - - - - - - - Please include a copy of this Service Email in the shipping box. - - - - - - - - - - - - - - - - - - -
Service Process - What you need to do :
You will be receiving a box from us with prepaid shipping to our service facility.
Please make sure to read all of the instructions in the Service Information pack-in that is inside the box. Missing one of these steps may affect how fast we can get your system back to you.
Pack the system
Please make sure you pack the system as instructed to help prevent damage while it is being shipped to our service center.
Include your Service Information
You can fill out the form on the pack-in or include the information in this email.
Frequently Asked Questions on Service :
How long does service take?
Turn-around time for the service is about one (1) to two (2) business days from the time we receive the system.
What about my warranty?
Once service is complete, your serviced system will be sent to you with a new 90 day limited service warranty. This new warranty will not affect your original manufacturer’s warranty. You will continue to be covered under the remaining portion of your original 1 year warranty. Your service warranty ends 90 calendar days after you receive your system.
Will I receive any notifications about my service?
You will receive emails at the email address you provide to PlayStation® Consumer Services. We will send an email when the system is received and another when the system is shipped back to you. Please remember to check your bulk and junk folders for this email.
How do I check the status of my system?
You can check the status of your system online using your Service Request number (SR#) or your you can call our automated phone system at 800-345-SONY(7669) and press option 4 and use your phone number or SR#.
Important Information About Service :
*Final determination on Warranty Status is determined by the Service Center. Systems that do not meet the Manufacturer's Limited Warranty Terms and Conditions will be considered "Out of Warranty" and there will be a charge for service or your system will be returned to you without service.
This service process is for consumers only. Retailers and third party providers are not eligible.
The Service Center reserves the right to repair, exchange with a factory certified system, or return your system to you according to their diagnosis. If the unit cannot be serviced, a $25.00 assessment fee will be charged, plus shipping and applicable taxes.
Your system will be returned to you at the address you provided. We are unable to change this address once the unit has been processed for service.
Your system will be RETURNED WITHOUT SERVICE due to any of the following:
• Excessive wear and tear, neglect, abuse, accident and/or modification.
• Serial Number Label has been tampered with, cut, torn or removed.
• Model received does not match the model you requested service on.
• Invalid SR#: This service offer is good for thirty (30) days from the date of your request.
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楼主
发表于 2013-11-21 04:52 · 美国
当初办电话卡就被阿三坑了
发表于 2013-11-21 05:09 · 德国
