美服PSN帐号被盗，我现在该怎么做

该用户已被禁言

nazinazi 发表于 2017-1-22 21:58
https://scea.secure.force.com/LiveChatRequest?lang=en_US

点进去点聊天页面就一直不动了，大大有空能给个联系方式帮我弄下么，不想这么便宜改号的，但是这改号的人，也不买东西，也不解除认证，图个啥。。。

西了个瓜

一个手机开了5服二步验证根本不慌

bayuegame

西了个瓜 发表于 2017-1-23 10:57
一个手机开了5服二步验证根本不慌

美服怎么开启二步验证呀？看不懂啊

西了个瓜

bayuegame 发表于 2017-1-23 11:17
美服怎么开启二步验证呀？看不懂啊

每个服都一样的方法 账号安全里面

bayuegame

西了个瓜 发表于 2017-1-23 13:17
每个服都一样的方法 账号安全里面

谢啦。。。。。。

nokia6681

美服live-chat锁定北美ip，国内用不了，你只能凌晨打客服电话

该用户已被禁言

nokia6681 发表于 2017-1-23 18:18
美服live-chat锁定北美ip，国内用不了，你只能凌晨打客服电话

看了下，8元1分钟。。但是我并没有找到电话号码是多少，大佬能给个么，，，不过，只能算心里安慰了，我自己又不会英语留着万一过年家来有达人来。。。。

nokia6681

仙魔神 发表于 2017-1-23 19:00
看了下，8元1分钟。。但是我并没有找到电话号码是多少，大佬能给个么，，，不过，只能算心里安慰了，我自 ...

001-800-345-7669

该用户已被禁言

Me: My PSN Sign-In Id is modified by some people, I want to reset it

Gissel: We are very sorry your account has been compromised but no worries, I’ll do my best in order to assist you recovering it so you can go back to Gaming.

Gissel: Also, Before we continue, would you be so kind to provide me with your first / last name and a valid phone number? This is only to keep your profile updated.

Gissel: Are you still there?

Me: ...my name is XXXXX

Me: I from CHINA

Gissel: Okay let me see the account Chang.

Gissel: Let me ask you, is the account you used to request the chat the one you need assistance with?

Me: My PSN Sign-In Id is XXXX

Gissel: Thank you so much! Let me verify the account Chang.

Gissel: Do you have access to that email?

Me: Sign-In ID Change.This e-mail confirms that the sign-in ID (E-mail Address) for your Sony Entertainment Network account has been changed.If you did not intend to change your sign-in ID, please contact Customer Service using the link provided below.

Me: It happened in January 19th

Gissel: Okay so you have access to that email. Also May I have the Online ID from this account?

Me: xianmoshen_m?

Gissel: OKay! I was checking the account and was banned due to security measures Chang. We will need to forward your case to a specialist who can make the necessary changes and updates to your account within 24 to 48 business hours. When we activate your account we will send an email prompting you to change your password. This email expires within 24 hours of receipt so please be on the lookout. Please ensure your new password is unique, one you have not used before with any other online service.

Gissel: So please allow us the time frame to un ban the account.

Gissel: By any chance, Is there anything else I can assist you with today?

Me: NO，thank you have a great day

Gissel: You are more than welcome! We are here to help.

Gissel: Have a Great Day. Thanks for chatting with us

The agent has ended the chat.



在几个群里找了几个英语还算不错的，，，，不知道能不能行了。。。。谢谢各位大大。。。

taxueyueming

我的美服账号邮箱经常收到改密码，自己上去改发现还改不了，最后放弃了，也没啥东西盗了就盗了