求助，PSN账号被黑

该用户已被禁言

求助！

我的账号是美国的账号。

前几日PSN绑定邮箱发来两个playstation的官方邮件，见下方邮件，我意识到账号被黑。

结果登陆失败，说密码不对；然后找回密码，说没有这个用户信息。

我找sony 北美官网的live chat，每次都交谈到一半断线。

请问各位，账号还找得回来么？账号是怎么被黑的？长时间不用？？

第一封邮件
Sign-In ID Change

This e-mail confirms that the sign-in ID (E-mail Address) for your Sony Entertainment Network account has been changed.

If you did not intend to change your sign-in ID, please contact Customer Service using the link provided below.

http://sonyentertainmentnetwork.com/support

Thank you,
The Sony Entertainment Network Team
===================================================
第二封邮件
Please verify your account.

Thank you for taking this important step to verify your account. After clicking the button below you will be able to use the full range of services with your account.
Verify Now


You can review or update your registration details by signing in to your account on a PlayStation® system or by visiting:
https://account.sonyentertainmentnetwork.com

If you did not intend to register an account, someone may have registered with your information by mistake. Please contact Customer Support using the contact details found at:
http://www.us.playstation.com/corporate/contactus/

=========================================================

我摸摸头发

我今天也被黑了，打电话解决有用，你找找美服电话

nokia6681

live-chat锁北美ip，还是凌晨打电话吧

该用户已被禁言

我摸摸头发 发表于 2017-3-6 16:26
我今天也被黑了，打电话解决有用，你找找美服电话

谢谢，打电话貌似需要等很长时间....

该用户已被禁言

nokia6681 发表于 2017-3-6 16:31
live-chat锁北美ip，还是凌晨打电话吧

谢谢，打电话需要等很长时间..

卡卡菠萝

美服不能搞二步验证吗

该用户已被禁言

https://bbs.a9vg.com/thread-5178114-3-1.html
上月刚找回过帐号，你参考下。。。。英语3级都过不了渣渣没法电话，只能在线客服。。。

该用户已被禁言

仙魔神 发表于 2017-3-8 18:38
https://bbs.a9vg.com/thread-5178114-3-1.html
上月刚找回过帐号，你参考下。。。。英语3级都过不了渣渣没 ...

麻烦死了，一开始的邮箱记不得了，一开始注册的主机序列也给她了，说都不对，算了.....