官方文档 奖杯故障 存档备份一下 重新还原格机一下
NP-36006-5 PS4 Error Code
Help Library : Error Codes
Your trophy data may be corrupted.
Use a USB device to back up any data. You can find full instructions here.
Delete your local user.
Make a new local user and sign into your PSN account.
If you still see this error, try restarting your system in safe mode option 6. You can find full instructions here.
If option 6 doesn't work try safe mode option 7.