[三红]微软说：各位玩家，对不起，我们错了。

木木竖竖竖

GAMESPOT 7月5号

微软将所有360的保修期延长至3年

微软官方对360的三红问题表示道歉，同时表示延长所有360的保修期到3年，这将会花费微软10.5亿美元的开销。

在众多传媒对360的三红问题进行报道之后，微软终于出面表态，对受影响的玩家表示道歉，并且马上生效新的保障措施，把所有360主机的保修期都延长至3年。

微软官方发言人说：“我们确认了有数量众多的360主机会在开机时产生三个红灯的错误，并且已经开始对故障产生的原因展开调查和修正。：”

微软娱乐部总裁PETER MOORE说：“我个人对遭受360三红损害的玩家表示歉意，这是我们的失误，我们没有为玩家做到最好。对此，我们表示道歉。我们听到了你们的意见，而且保证会把这个问题解决。”

同时他本人还在XBOX。COM网站上发表了一篇公开的道歉信

http://www.xbox.com/en-US/support/petermooreletter.htm

To our Xbox Community:

You've spoken, and we’ve heard you. Good service and a good customer experience are areas of the business that we care deeply about. And frankly, we've not been doing a good enough job.  

Some of you have expressed frustration with the customer experiences you have had with Xbox 360; frustration with having to return your console for service after receiving the general hardware error message on the console.

The majority of customers who own Xbox 360 consoles have had a terrific experience from their first day, and continue to, day in and day out. But when anyone questions the reliability of our product, or our commitment to our customers, it's something I take very seriously.

We have been following this issue closely, and with on-going testing have identified several factors that can cause a general hardware failure indicated by three flashing red lights on the console. To address this issue, and as part of our ongoing work, we have already made certain improvements to the console.

We are also implementing some important policy changes intended to keep you in the game, worry-free.

As of today, all Xbox 360 consoles are covered by an enhanced warranty program to address specifically the general hardware failures indicated by the three flashing red lights on the console. This applies to new and previously-sold consoles. While we will still have a general one year console warranty (two years in some countries), we are announcing  today a three-year warranty that covers any console that displays a three flashing red lights error message. If a customer has an issue indicated by the three flashing red lights, Microsoft will repair the console free of charge—including shipping—for three years from the console’s purchase date. We will also retroactively reimburse any of you who paid for repairs related to problems indicated by this error message in the past. In doing so, Microsoft stands behind its products and takes responsibility to ensure that every Xbox 360 console owner continues to have a fantastic gaming experience.

If we have let any of you down in the experience you have had with your Xbox 360, we sincerely apologize. We are taking responsibility and are making these changes to ensure that every Xbox 360 owner continues to have a great experience.  

This will take a few days to roll out globally, and I appreciate your continued patience as we launch this program. I've posted an FAQ that should address some additional questions, and we'll update it over the next few days.

I want to thank you, on behalf of all us at Microsoft, for your loyalty.  


在信中PETER MOORE表示已经了解到了引起主机三红错误的大多数原因，并且在新生产的主机里做了修正措施，同时对一直支持微软和360家族的玩家表示感谢。


http://uk.gamespot.com/news/6173 ... &tag=latestnews;title;1   [s:256].

huntercai

微软 你给我跪下..............................

木木竖竖竖

等改进后的主机没有三红问题之后，我就入手一台精英版~~：）

该用户已被禁言

终于。。。。。。。。。。。。。。。。。。。。。可以不用付钱买保修期了。

yf19

我05年的机器看来要顶到08年才能入土了.

pskacke

终于有所作为了，这样的态度还是比较让玩家接受的！！！
10亿美元砸的好！！！！！

akari0283

10亿~~~~砸得好~~~~我不等改进版,只等65nm版~~~希望我台能顶到他出来~~~xD

没有时间

微软 你给我跪下..............................

大失败

微软 你给我跪下..............................

akari0283

不过,话说回来,就算有3年保修,对于拆过机的玩家,可以说是废的~~~xD