美亚蓝线中奖要换货和退货的来！！

jasonbear85

今天终于收到美亚订的ps4，谁知一打开就发现悲剧的蓝线了，试过各种方法，最后用***上按手柄的方法救活了几次，可是每次进游戏都会死机，之后重启的时候又要用手柄的方法来救，而且不是每次都有效，还要拚人品，实在受不了，还是决心把ps4退了，可是纠结于从国内往回寄的邮费，而且美亚现在没有货只能退不能换，但是按照国外论坛的提示，因为Amazon上有太多人抱怨DOA，所以亚马逊为这些顾客实行特殊的退换政策，可以要求亚马逊的客服下换货的order，而且不用提前把坏的ps4寄回去，等到收到好的ps4再把之前坏的ps4寄回去。 按照这个方法，我已经成功要求亚马逊给我下了换货的order，现在就等着亚马逊再发一台ps4啦～！大家可以用以下的方法，去和亚马逊的客服沟通以下，服务是很好滴！

不翻译了，下面是原帖：

Accepted Solution ~ Broken PS4 from Amazon? Look Here! ~ [ Edited ]
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‎11-15-2013 08:37 PM - edited ‎11-18-2013 07:29 AM

If you have a broken PS4 from amazon, do this.


Go to amazon website, find your order number for the defective ps4.

Then click scroll down to where it says "Let us help you" on the right side any amazon page.  Click "Help"
Then click the yellow "Contact us" button on the middle of the right side of the page.

Or just click this link " https://www.amazon.com/gp/help/customer/contact-us/ "

Select your order,
Tell Us about your Issue - Select an issue - "Returns and refunds"
Select Issue Details: - "Other Return and refund issue"

Then Click on Chat or Phone if you prefer.

You can copy and paste the following to start a conversation in the right direction.

"I was told you had a special replacement and return policy for broken PlayStation 4's. I would like to make sure mine is a part of that replacement policy."


____________________________
Details:
Because amazon had so many complaints about broken ps4's the have created a special return policy to deal with the returns and keep their customers happy.  
As far as I can tell on Nov 17th someone in amazon issued this new policy in a form of an alert.

Amazon, will send you a replacement as soon as they get one in-stock. First come, first served.  They will send you the replacement and you can send back your old broken ps4 in the box that the new one came in.  You can wait until you have made sure the new replacement is working before you send it back.  They won't charge you for the replacement. But you must send the broken one back.

I immediately received an email confirming my replacement order was in process and I will receive my unit when ready (could take several business days...she said might be closer to Friday). I urge anyone having this issue to contact Amazon and have them get this process going....I've been through this with Sony service for my PS3 and it became a nightmare later when the replacement unit did not have the same serial # as the original box and invoice....get a new one..Amazon is not requiring you to ship the old one back until you are 100 percent satisfied and have the working unit in your living room.

If you amazon rep is unaware of this policy, have them check with a manager or ask to be transfered.



Please double check the return policy details that are posted here with your amazon customer service rep just to make sure.

lalaphin

我在百度吧看到自称当事学生的人，说的有板有眼的，说给主板上螺丝的时候上变形了，或者拧着电容提主板，这些行为可不可能找出那批货出厂时还能正常开机，但是变形或送掉的电容造成时间久了出问题呢？ 亚马逊这批货我是不敢买了，等富士康下一批正常工人生产的吧。

fymzs

不用把坏的寄回去也行？

亚马逊上果然收到了N多差评…… 我觉得还是等下一批比较保险

everending

希望这个帖子不要被有心人利用

lalaphin

不是不用寄回去，是不用马上寄回去，但是有期限的。一般是1月31号之前。

该用户已被禁言

只是重启我觉得跟硬盘和固件有关系，我在贴吧看到有人升级1.5重启花屏，安全模式也进去不，最后插拔了下硬盘好了。

建议把硬盘拔插一下，然后格式化，再装一次固件事实。

该用户已被禁言

Amazon的服务还是不错的，可惜了我买的商家服务就没那么好了。反正PS4我是打算退掉了，折腾的人都没胃口玩游戏了。等过两个月情况明了再考虑入手吧。

xstwan

everending 发表于 2013-11-19 02:26
希望这个帖子不要被有心人利用

嘘······························

该用户已被禁言

恩，现在这情况对国内玩家来说确实很糟糕，坏了也不好退换，我等order 1886出来了再入，估计到时候就差不多了

ュリア

看来还是得等多点游戏出来再买。这蓝线比360三红还要恐怖。好歹360不是立刻就三红的呢