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我是在8月14日在英国亚马逊下的订单，并且于11月28日扣款并显示于11月30日打包完成发出。
用的是德国邮政DHL发出并给出单号，到了12月2日，通过查询显示60%（到达法兰克福机场，表示运送中）
60%的状态持续到现在。
因为直接跟我确认的到货时间和发货的预计到货时间延后了两周多（从12月7日延到12月23日）
就这个问题我和他们沟通过好多次，基本就是“很抱歉，再等等，一定到”
可是从昨天，tracking data变成了unavaliable...
今天联系客服:
02:48 AM(GMT) Vidyasankar(CSA): It appears that your order is lost in transit. In order to help you in a better way, I will now go ahead and refund for you.
02:50 AM(GMT) Vidyasankar(CSA): Are we connected?
02:50 AM(GMT) --------: Yes.
I'm here
02:52 AM(GMT) -------- : I think it was a bad shopping experience.
02:52 AM(GMT) Vidyasankar(CSA): Unfortunately, we are unable to find the exact location of the parcel. At this point, I can only assume that it's been lost during delivery.I'll issue a refund of the order cost,
02:53 AM(GMT) Vidyasankar(CSA): I'm really sorry for the inconvenience caused in this issue.
02:54 AM(GMT) --------: This makes me very unpleasant.
02:54 AM(GMT) Vidyasankar(CSA): I realise this would reflect badly upon Amazon and the feedback which you have provided will be helpful in improving our service. Once again I apologies for any disappointment caused with this issue.
02:55 AM(GMT) Vidyasankar(CSA): In order to help you in a better way, I will create a refund for you.
02:57 AM(GMT) --------: So i waited five months for nothing?
02:57 AM(GMT) Vidyasankar(CSA): I know that you have waited long for this order to arrive. This doesn't usually happen, again, my apologies. Allow us to serve you better in the future.
02:59 AM(GMT) Vidyasankar(CSA): I'm sorry for the inconvenience caused in this issue.
03:01 AM(GMT) Vidyasankar(CSA): I'll get back to you via email with the refund details.
Is there any thing else I can help you with?
I’ve requested a refund of 366.81 GBP to your payment card which should be processed within 2 to 3 business days.
Please note, this does not include your bank’s processing time. You’ll see this amount credited on your next statement.
03:01 AM(GMT) --------: I can not accept the only way is refund my order.
03:03 AM(GMT) Vidyasankar(CSA): I wish, I could create a replacement for you, however the item is not stock with Amazon, we are unable to replace the item.
Please accept my sincere apologies caused in this issue.
I hope you will consider this as an isolated incident and would give us another opportunity to prove the quality of our service in future.
以上，说丢失了，除了退款，没有任何补偿，相较小伙伴们在美亚“愉快”的各种退税补偿措施，我不淡定了。
请问，我是否可以投诉。毕竟我白等了五个月，天天查进度，天天失望了这么多时间。
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川公网安备 51019002005286号
楼主
发表于 2013-12-23 11:23 · 浙江
丢包了= = 我囧 你联系在线客服看看 看他们给你什么说法
那你这几天都催催他们处理下，不催不显示你急，人家还不给你弄，就像我那时候账号被封一样，我催他们 他们才合适给我解封，不然一律都要走什么程序，那时候黄花菜都凉了
